Effective Date: September 2026
1. Introduction
Kokerberg Karoo Lamb (“Kokerberg”, “we”, “us” or “our”) supplies perishable meat products, many of which are prepared specifically in accordance with customer requirements. This Refund Policy sets out how we deal with cancellations, quality concerns, refunds and replacements.
2. Order Requests
Submitting an order form through our website constitutes an order request only. It does not constitute acceptance of an order or create a binding sale. We will contact you to confirm availability, quantities, pricing and delivery arrangements before issuing an invoice.
3. Perishable Products
Because our products are perishable, returns cannot generally be accepted once products have been delivered, except where required by applicable law or where a product is found to be defective, damaged or incorrectly supplied.
4. Quality Concerns
If you believe that a product is damaged, defective, incorrectly supplied or otherwise not in accordance with your confirmed order, please contact us as soon as reasonably possible after delivery. Please provide your invoice or order reference, a description of the issue and photographs of the product and packaging where relevant. We may request that the product and original packaging be retained while the matter is assessed.
5. Refunds and Replacements
Where we confirm that a product was incorrectly supplied, damaged before or during delivery, defective, or materially different from the confirmed order, we will assess the circumstances and, where appropriate, may offer a replacement, credit, partial refund or full refund. The appropriate remedy will depend on the circumstances and applicable law.
6. Cancellations and Changes
Requests to cancel or amend an order must be made as soon as possible. Once an order has been specifically prepared, processed or dispatched, cancellation or amendment may no longer be possible.
7. Consumer Rights
Nothing in this Refund Policy is intended to limit, exclude or waive any rights or remedies available to consumers under applicable South African law. Where applicable law provides a consumer with greater protection than this policy, the applicable law will prevail.
8. Contact Us
For assistance regarding an order, please contact us via WhatsApp or:
Kokerberg Karoo Lamb
Email: info@kokerbergkaroolamb.co.za
Phone: 082 574 6607