Effective Date: September 2026
1. Introduction
This Privacy Policy explains how Kokerberg Karoo Lamb (“Kokerberg”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, submit an order request or communicate with us, including via WhatsApp.
2. Information We Collect
We may collect personal information including your name, contact number, email address, delivery address, order information and any other information you provide when contacting us, including through WhatsApp, or when submitting an enquiry.
3. How We Use Your Information
We may use your personal information to:
- respond to and process order requests;
- confirm product availability, quantities and delivery arrangements;
- prepare and issue invoices;
- arrange delivery or courier services;
- communicate with you regarding your order or enquiry;
- improve our products, services and website;
- send marketing communications where you have consented to receive them; and
- comply with legal and regulatory obligations.
4. Sharing of Information
We do not sell or trade personal information. We may share information with trusted service providers where reasonably necessary to fulfil a confirmed order, including courier and delivery partners. Such parties will only receive the information required to provide their services.
5. Protection of Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Cookies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website. You may disable cookies through your browser settings, although this may affect certain website functionality.
7. Your Rights
Subject to applicable law, including the Protection of Personal Information Act, 2013 (POPIA), you may request access to or correction of your personal information.
8. Marketing
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.
9. WhatsApp Communications
Kokerberg uses WhatsApp as a primary channel for communicating with customers regarding enquiries, order requests, product availability, invoicing, payment and delivery arrangements. By providing a WhatsApp-enabled contact number, you acknowledge that we may contact you via WhatsApp for purposes directly related to your enquiry or order. Marketing communications will only be sent in accordance with applicable law, and you may opt out at any time.
10. Contact and Updates
For questions regarding this Privacy Policy or our handling of personal information, please contact:
Kokerberg Karoo Lamb
Email: info@kokerbergkaroolamb.co.za
Phone: 082 574 6607
We may amend this Privacy Policy from time to time. The latest version will be published on this website.